1. 90-Day Written Invoice Warranty

At MTH Home Repair, customer satisfaction and repair peace-of-mind are our top priorities. Every single appliance repair service (Washing Machine, AC, Refrigerator, Cooking Range, Dishwasher, Water Heater) completed by our certified engineers comes backed by a 90-day written invoice warranty covering both the installed brand-original spare parts and technician labor.

2. Free Re-Visit Resolution Protocol

If the repaired appliance experiences the exact same fault or failure within 90 days of completion:

• ✔ Priority Dispatch: A senior engineer will be dispatched to your premises within 24 hours at zero extra charge.
• ✔ Free Parts & Labor: We will inspect, adjust, or replace the defective spare part completely free of charge.
• ✔ No Callout Charges: The re-inspection callout fee is 100% covered under your invoice warranty.

3. Refund Eligibility Criteria

Full or partial financial refunds are processed under the following specific conditions:

• 1. Unresolvable Technical Fault: If an installed replacement part fails during the warranty period and our engineering team determines that the underlying machine cannot be restored, a full refund for the part cost is issued.
• 2. Over-Billing or Billing Error: Any administrative discrepancy or duplicate charge will be refunded 100% within 3 to 5 working days.
• 3. Pre-Visit Cancellation: If a customer cancels an appointment at least 2 hours prior to engineer dispatch, any advance payment is refunded 100%.

4. Warranty Exclusions

The 90-day warranty does not cover issues resulting from:

• ✖ Physical damage caused by external accidents, flooding, or power surge spikes.
• ✖ Tampering or unauthorized third-party repairs conducted after MTH service completion.
• ✖ Pre-existing unrelated component failures within the same machine.

5. Refund Processing Timeline

Approved refunds are credited back using the original method of payment (Cash on-site, Card credit refund, or Bank transfer) within 3 to 5 business days from warranty inspection approval.