1. Agreement & Service Binding

By requesting an on-site technician visit via telephone, WhatsApp, online booking form, or email with MTH Home Repair ("MTH", "Company"), the customer ("Client") enters into a legally binding service agreement governed by these Terms of Service. If you do not agree with any provision stated herein, please refrain from booking technician dispatches.

2. On-Site Inspection & Diagnostic Fee

Our technical process involves rigorous diagnostic evaluation:

• ✔ Upfront Diagnostics: A standard inspection fee (AED 70 - AED 90 depending on region) covers technician travel, electrical testing, and fault isolation.
• ✔ Fee Waiver on Repair: If the Client approves the repair quote presented by the engineer, the diagnostic fee is 100% WAIVED and deducted from the total repair bill.
• ✔ Decline Fee: If the Client declines the repair after thorough inspection, only the base diagnostic fee applies to cover engineer travel and diagnostic labor.

3. Technician Premises Access & Safety

The Client agrees to ensure safe, unobstructed access to the appliance (Washing Machine, AC, Refrigerator, Cooking Range, Dishwasher, Water Heater) and utility connections (water, electricity, gas supply). All MTH field engineers wear official uniforms and carry photo identification. An adult representative (18+ years) must be present on the premises during the entire repair visit.

4. Spare Parts Authorization & Authenticity

No replacement spare parts (compressors, PCB control boards, drain pumps, heating elements, fan motors) will be installed without explicit verbal or written authorization from the Client. MTH guarantees that all replacement components are 100% genuine, brand-original parts sourced from authorized UAE distributors.

5. Payment Terms

Payment is due immediately upon completion of the repair work and successful testing of the appliance in the presence of the Client. We accept Cash, Credit/Debit Card payments, and online bank transfers. A serial-tracked official VAT tax invoice will be issued upon payment completion.

6. Governing Law & Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from or related to our service visits shall be subject to the exclusive jurisdiction of the UAE courts.